In this role you support the Marketing team to maximize ROI by growing the local client base and coordinating CRM-driven activities.
You will manage clienteling in boutique, analyze the customer database, and ensure accurate data while driving targeted campaigns.
Collaborating with HQ, you help deliver high-end service and nurture client relationships to boost retention and recruitment in Milan.Ensure accuracy of the client databaseCoordinate follow-ups and clienteling hours with the teamDevelop targeted lists and manage in-store call campaigns; track attendance and follow-upsOrganize and monitor OTO campaigns in-storeTarget clients, manage invitation processes,



and evaluate ROI for HQ treatments; support local initiativesOversee gifts stock and coordinate gifting actions for local celebrationsSupport the team in delivering premium in-store service (VIP room experience)Develop and retain partnerships to assist with recruitmentShare weekly local client figures and monthly dashboards (Client Dev; Diorly)Collaborate with Marketing HQ on clienteling tasks and activities in boutiqueBachelor's or master's degree in marketing2 - 3 years of relevant work experienceStrong problem-solving capabilityGood stress management and ability to work under pressureTeamworking and ability to build strong, trusting relationshipsHigh customer focus with the ability to anticipate needsGreat attention to detailExcellent time management and prioritization#J-*****-Ljbffr

📌 Client Development Specialist - Milan Montenapoleone (Bardi)
🏢 Experteer Italy
📍 Bardi