Additional Information
Job Number26007807
Job CategoryRooms & Guest Services Operations
LocationSheraton Milan Malpensa Airport Hotel & Conference Centre, Malpensa Terminal 1 S.S. 336, Ferno, Italy, Italy, 21010
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.



Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Language Requirements
- Proficiency in Italian language, both written and spoken (C1 level minimum)

Other Requirements
- Legal authorization to work in Italy in accordance with current regulation (e.g. valid work permit, if applicable)

CORE WORK ACTIVITIES

Managing Profitabilit

📌 Director of Operations (Ferno)
🏢 Marriott International
📍 Ferno