pstrongSoftware Technical Support Engineer /strong /ppstrongRD - /strongPaderno Dugnano (MI) /ppbr / /ppAs a strongSoftware Technical Support Engineer /strong, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems.
You will work closely with the strongCustomer Success, Engineering and RD teams /strong, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
/ppstrongFew examples of responsibilities: /strong /pulliPerform strongsoftware testing and validation /strong on Caracol's additive manufacturing software, ensuring correct functionality and performance.
/liliExecute stronghands-on robotic 3D printing tests /strong to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
/liliHelp strongtechnical support and field engineering teams /strong in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
/liliProvide stronginternal training and guidance /strong to support teams to help them handle common Level 1 technical requests.
/liliCollaborate with strongRD and software teams /strong to report bugs, suggest improvements, and collect feedback from real production use.
/li /ulpstrongIdeal Background: /strong /pulliTechnical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field /lili1- 2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plus /liliBasic knowledge of programming languages such as C++, C#, or Java /liliFamiliarity with scripting languages (e.G. Python, JavaScript, or Bash) /liliExperience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots /liliValid driving license and own vehicle required /liliFluency in English is mandatory; br / Italian is a plus /li /ulpbr / /p
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