pbr / /ppAt strongConcentrix /strong, we#39;re more than a global technology and services leader.
We are the team behind some of the world#39;s most recognizable brands, helping them transform customer experiences, optimize operations, and achieve breakthrough business outcomes.
/ppOperating in over strong70 countries /strong, we combine human talent, advanced technology, data-driven insights, and industry expertise to create innovative solutions that simplify how businesses work, interact, and grow.
/ppWe#39;re looking for an strongOperational Excellence Project Manager /strong to join our Performance Excellence organization and play a strategic role in delivering transformation initiatives across the region.
/ppIf you#39;re passionate about project management, operational excellence, stakeholder engagement, and leading change in a fast-paced international environment, we#39;d love to hear from you.
/ppThe Role /ppAs an strongOperational Excellence Project Manager /strong, you will report directly to the strongPerformance Excellence Director /strong and lead high-impact projects supporting business growth, client transitions, and continuous improvement initiatives.
/ppYou will act as a key driver of operational transformation, ensuring projects are delivered successfully while creating measurable value for clients and the business.
/ppbr / /ppWhat You#39;ll Do /ppProject Transition Management /pulliLead end-to-end client transitions, from planning and implementation through stabilization and hypercare.
/liliManage complex regional projects involving multiple workstreams, countries, stakeholders, and operational teams.
/liliDevelop and maintain project plans, timelines, risk registers, and governance structures.
/liliEnsure all project objectives, milestones, and deliverables are achieved on time and within scope.




/li /ulpOperational Excellence Continuous Improvement /pulliSupport the design and implementation of operational excellence methodologies and governance frameworks.
/liliDrive process optimization initiatives that improve efficiency, quality, customer experience, and business performance.
/liliPromote standardization, best practices, and performance management frameworks across the region.
/liliIdentify opportunities for innovation and operational improvement.
/li /ulpStakeholder Leadership Engagement /pulliPartner closely with Operations Leaders, Site Directors, Workforce Management, Quality, Training, HR, IT, and other functional teams.
/liliProvide project governance, executive visibility, and progress reporting to senior leadership.
/liliFacilitate decision-making, resolve issues, and proactively manage project risks.
/liliInfluence stakeholders across different functions, countries, and cultures.
/li /ulpCross-Functional Coordination /pulliCoordinate readiness activities across multiple departments to ensure successful project execution.
/liliTrack implementation progress and ensure alignment with regional strategic priorities.
/liliCollaborate with global Concentrix teams to share best practices and support enterprise-wide transformation initiatives.
/li /ulpbr / /ppWhat We#39;re Looking For /ppRequired Skills Experience /pulliProven experience in strongProject Management /strong, Program Management, or Operational Excellence roles.
/liliStrong stakeholder management and communication skills.
/liliExperience leading strongclient transitions, implementations, transformation projects, or change management initiatives /strong.




/liliAbility to work effectively in a matrix organization across multiple countries and functions.
/liliStrong analytical and problem-solving capabilities.
/liliExcellent organizational skills with the ability to manage multiple priorities simultaneously.
/li /ulpPreferred Background /pulliExperience within strongBPO, Customer Experience, Shared Services, Technology Services, Consulting, or Managed Services environments /strong.
/liliExposure to continuous improvement methodologies and operational excellence frameworks.
/liliExperience presenting to senior leadership teams and C-level stakeholders.
/liliFamiliarity with governance, risk management, and performance management processes.
/li /ulpLanguage Requirements /pullistrongItalian: Native or Fluent /strong /lilistrongEnglish: C1 level /strong /li /ulpbr / /ppWhy Join Concentrix?
/pp? Be part of a global organization powering some of the world#39;s leading brands.
/pp? Work on high-visibility transformation and business improvement projects.
/pp? Collaborate with international teams across EMEA and beyond.
/pp? Gain exposure to executive leadership and strategic initiatives.
/pp? Enjoy career growth opportunities within a people-first, innovation-driven culture.
/ppbr / /ppEmployment Information /ppstrongContract Type: /strong Permanent Employment /ppstrongCollective Agreement: /strong CCNL Telecomunicazioni /ppstrongCompensation Package: /strong /pulliSalary Range: strong€28,000 - €32,000 Gross Annual Salary (RAL) /strong /liliPerformance Premio /liliAdditional company benefits according to Concentrix policies /li /ulpbr / /ppReady to Make an Impact?
/ppAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
/ppstrongJoin us and help shape the future of operational excellence and business transformation.
/strong /ppstrongApply today and power the best version of you.
/strong /p

📌 Project Manager Operational Excellence (Cagliari)
🏢 Concentrix
📍 Cagliari