Location Strategy: In-person office (Lisbon, Portugal) Immediate start preferred Hours: 40 hours weekly, 24/7 rotating 8-hour shifts We are hiring customer-centric Italian speakers for our multicultural team in Lisbon. Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging.

Client Engagement: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone.

Data Logging: Maintain accurate records of customer interactions, ticket progress, and solutions inside internal CRM systems.

Performance Goals: Consistently achieve team metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).

Ongoing Development: Participate in regular training modules to keep up with product upgrades, internal policies, and daily procedures.

Language Proficiency: Fluent or C1/C2 level in Italian (oral and written); at least B2 level in English for internal workplace communication, instruction, and system use.

Flexibility: Willingness to work a fully flexible, rotating 24/7 schedule.

Presence: Must work on-site at our Lisbon workspace.

Legal Status:



EU/EEA citizenship, an EU passport, or an existing Portuguese work permit.

Option A: Local Offer (For Lisbon Residents) Gross Monthly Base: €1,262.33 (paid across 12 months) Self-sourced accommodation Best Suited For: Local Lisbon residents or candidates managing their own living arrangement Option B: Relocation Offer (For Candidates Moving to Lisbon) Gross Monthly Base: €1,059.00 (paid across 12 months) Housing Included: Private room in a shared corporate flat, with all core utility bills fully covered Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus airport transfer service Best Suited For: Candidates relocating to Lisbon from abroad Perks &

Benefits Structured pathways toward leadership, quality analysis, or corporate training positions.

Paid Onboarding: Comprehensive training phase fully funded by the company.

Health & Wellness: Free private medical insurance after six months, plus confidential psychological counseling.

Enjoy

Lisbon's sunny climate, seaside access, rich culture, and dynamic social scene. #

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Sardegna)
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📍 Sardegna