Engineering and Technical

Product Performance / Quality &

- Reliability Specialist

Requisition ID: 5643

Job Location: Surbo - Italy

Category: Engineering and Technical

Job Type: Full Time

Working Mode: Hybrid

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About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose The candidate provides professional, centralized technical support to all markets & regions on a global basis, acts as the interface between the markets & brands and the CNH Industrial organization, and represents the voice of the customer from a Quality perspective within CNH

Industrial for their designated Product Ranges. She/He is also responsible for tracking product performance in the field, identifying the key technical issues to be resolved and driving the root cause analysis and resolution process in conjunction with the Current Product Management team.

Key Responsibilities

- Collect and analyze all available information regarding product performance in the field for the assigned model range from sources including ASIST, warranty, field visit reports, Brand Service, and regional Product Support / Quality teams, to identify emerging issues to create technical improvement projects.
- Responsible for interactions with the global Technical Support teams and brand organizations.
- Identify and correctly prioritize field Quality &
- Reliability issues and guide the CPM and Platform teams to develop action plans to drive fix action and improvements.
- Represent the marketplace and the voice of the customer during CPM activities (Early Warning and CPM).
- Play a central role in the collection of data to diagnosis and define new CPM profiles to ensure efficient and effective problem resolution.
- Create and maintain Quality &
- Reliability Roadmaps for assigned product lines. Develop action plans to achieve short and long range improvement targets.
- Identify PIPs required in the field, accurately estimate completion rates, parts, labor, travel, and other variable expenses associated with it, and perform the required steps to have them developed and released in the field.
- Measure and analyze key performance indicators, develop improvement plans and communicate them to stakeholders.
- Visit the field to investigate specific concerns by collecting technical data, understand the local market requirements, promote the company’s customer driven image and boost customer satisfaction and loyalty.

Experience Required

- Technical background with experience in a technical service or engineering related activity
- Degree in Engineering (or equivalent)
- Strong analytical skills (preferably with knowledge of statistical tools)
- Logical and rigorous problem-solving approach and experience with problem solving tools
- High level of autonomy / self-starter with ability to drive results
- Team player
- Expert in Microsoft Office
- English fluent written and spoken

Preferred Qualifications

- Good customer service skills (customer relation management)
- Aptitude for hydraulic and electrical/ electronic concern resolution
- High level of flexibility (international travel, seasonal effect on availability)
- Collaboration skills with both internal and external stakeholders
- Excellent communication skills

Pay Transparency The annual salary for this role is EUR €36,000.00 - plus any applicable premio (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, We Understand That The Best Solutions Come From The Diverse Experiences And Skills Of Our People. Here, You Will Be Empowered To Grow Your Career, To Follow Your Passion, And Help Build a Better Future.

To Support Our

Employees, We Offer Regional Comprehensive Benefits, Including:

- Flexible work arrangements
- Savings &
- Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility &
- Family building support
- Employee Assistance Programs




- Charitable contribution matching and Volunteer Time Off
- Apply Now
- Start applying with LinkedIn
- Please wait...

Our Engineering &
- Technical Team

Explore the exciting and rewarding career opportunities in our engineering and technical departments, where you can grow your skills and experience, advance your career, and meet customer needs with innovative solutions.

discover more about engineering & technical view audio description

Technology Creates New Opportunities to Feed the World

We partner with customers and listen to their needs, using their feedback to innovate technology that utilizes connectivity, computer vision, and artificial intelligence.

view audio description

CNH: A HISTORY OF FIRSTS

We have shaped the history of agriculture with pioneering firsts spanning over three centuries.

view audio description

BUILD A CAREER DOING MEANINGFUL WORK

(SPEECH)[MUSIC PLAYING]

(DESCRIPTION) Breaking New Ground: Innovation Sustainability Productivity

(SPEECH) TIM ROSZHART: Farmers have a really important job, not just helping to grow the food that feeds all of us but to do it in a way that’s sustainable for us as a people and us as a planet.

DAN ESLINGER: CNH partners with our customers to enable their business to operate. That’s through the use of technology, deployment of capital, dealer and support networks, and everything that’s required for them to operate their business successfully.

TIM ROSZHART: So for those workers that were blessed enough to get into the ag industry into farming, it’s really around how do we amplify or expand the capabilities of what they can get done.

MATT AMES: It’s an exciting time for the tractors and for the farmers as these technologies mature and these designs are put into use and are going to be rolled out to our customers.

TIM ROSZHART: With technology, we’re able to make decisions that care for every square foot of ground. It’s a great way to take interest in connectivity and mobile apps, artificial intelligence, and computer vision, these things that we see in other industries, in automotive, even in the gaming industry, and others and how to– can actually bring those interests and those passions and those skills and use it for this great purpose to help feed the world. That’s pretty cool.

(DESCRIPTION) Text, Innovate with Us, www dot CNH dot com

Strips of metallic red, silver and gray whoosh, Logo, C N H I, Industrial

(SPEECH)[MUSIC PLAYING]

(DESCRIPTION) Sunrays Beaming Down Over a Wheat Field.

(SPEECH) SPEAKER: The pace of change has always been fast.

(DESCRIPTION) Tractors Plow Through a Field.

(SPEECH) CNH and our brands have never stood still.

(DESCRIPTION) Black-and-white Photographs Of Equipment From Days Gone By.

(SPEECH) Our legacy is farming’s progress.

(DESCRIPTION) Text, 1869, First steam engine tractor. 1892, First gasoline-powered tractor.

(SPEECH) We have written the history of agriculture for over 180 years,

(DESCRIPTION) 1904, First All-steel Thresher.

(SPEECH) always innovating for the farmer, our customer,

(DESCRIPTION) 1917, World’s First Mass Produced Tractor.

(SPEECH) helping generation after generation get the job done,

(DESCRIPTION) 1923, Farmall. First all-purpose implement tractor. 1940, First self-tying automatic pick-up baler.

(SPEECH) an endless dedication that has led to more firsts than any other agriculture company.

(DESCRIPTION) 1943, First commercial mechanical cotton picker. 1952, Europe’s first self-propelled combine harvester.

(SPEECH) We revolutionized and kept reinventing for the industry,

(DESCRIPTION) 1960, First Self-propelled Windrower.

(SPEECH) making operations more efficient,

(DESCRIPTION) 1964, First Mower-conditioner.

(SPEECH) more effective,

(DESCRIPTION) 1974, World’s First Twin Rotor Combine.

(SPEECH) more profitable.

(DESCRIPTION) 1975, First self-propelled grape harvester. 1977, First single rotor combine. 1980, First in-cab automatic sprayer control system.

(SPEECH) Utilizing precision technology to drive higher yields.

(DESCRIPTION) 1995, First commercial use of integrated precision farming. 1996, First tractor with four-tracked system.

(SPEECH) And in changing times, we are working to make our world more sustainable.

(DESCRIPTION) 2009, First wireless services to sync field to office. 2009, First zero emissions hydrogen-powered tractor.

(SPEECH) Our concepts challenge the status quo.

(DESCRIPTION) 2016, First autonomous row crop tractor concept. 2017, First smart application system with individual nozzle control.

(SPEECH) Introducing the future today,

(DESCRIPTION) 2019, First contactless camera system to navigate row crops. 2019, First production 100% methane-powered tractor.

(SPEECH) paving the way with electrification and alternative fuels

(DESCRIPTION) 2020, First Commercial Autonomous Solutions For Agriculture.

(SPEECH) we stand with the world’s farmers

(DESCRIPTION) 2022, First Electric Tractor Prototype With Autonomous Features.

(SPEECH) doing the hard yards,

(DESCRIPTION) 2022,



First Autonomous Spreader.

(SPEECH) carrying the banner of progress,

(DESCRIPTION) 2022, World’s First Liquefied Natural Gas Tractor.

(SPEECH) forever breaking new ground.

(DESCRIPTION) Logo, CNH.

Breaking New

Ground. Innovation, Sustainability, Productivity.

(SPEECH)[MUSIC PLAYING]

(SPEECH)[UPBEAT MUSIC]

(DESCRIPTION) Title, Working at CNH. A worker, framed by construction equipment, tends to crops in a field.

A farmer oversees the growth of verdant plants.

Text, Grow Together. A diverse group of young women at work in a number of office settings.

Text, Diverse.

Workers in a warehouse. People hard at work in office settings.

Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team.

Text, Flexible. A sports team; construction workers on the job; men working as a team.

Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field.

Using technology to modernize a wheelchair and modify a vehicle. Text, Digitalization.

Text, Electrification. Alternative fuels.

Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean.

Text, Our people make the difference. The faces of a diverse group of smiling people.

Text, Join us on our journey.

Careers at CNH dot com.

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Search all jobs

Product Performance / Quality &

- Reliability Specialist

Requisition ID: 5643

Job Location: Surbo - Italy

Category: Engineering and Technical

Job Type: Full Time

Working Mode: Hybrid

- Apply Now
- Start applying with LinkedIn
- Please wait...

Key Responsibilities

- Collect and analyze all available information regarding product performance in the field for the assigned model range from sources including ASIST, warranty, field visit reports, Brand Service, and regional Product Support / Quality teams, to identify emerging issues to create technical improvement projects.
- Responsible for interactions with the global Technical Support teams and brand organizations.
- Identify and correctly prioritize field Quality &
- Reliability issues and guide the CPM and Platform teams to develop action plans to drive fix action and improvements.
- Represent the marketplace and the voice of the customer during CPM activities (Early Warning and CPM).
- Play a central role in the collection of data to diagnosis and define new CPM profiles to ensure efficient and effective problem resolution.
- Create and maintain Quality &
- Reliability Roadmaps for assigned product lines. Develop action plans to achieve short and long range improvement targets.
- Identify PIPs required in the field, accurately estimate completion rates, parts, labor, travel, and other variable expenses associated with it, and perform the required steps to have them developed and released in the field.
- Measure and analyze key performance indicators, develop improvement plans and communicate them to stakeholders.
- Visit the field to investigate specific concerns by collecting technical data, understand the local market requirements, promote the company’s customer driven image and boost customer satisfaction and loyalty.

Experience Required

- Technical background with experience in a technical service or engineering related activity
- Degree in Engineering (or equivalent)
- Strong analytical skills (preferably with knowledge of statistical tools)
- Logical and rigorous problem-solving approach and experience with problem solving tools
- High level of autonomy / self-starter with ability to drive results
- Team player
- Expert in Microsoft Office
- English fluent written and spoken

Preferred Qualifications

- Good customer service skills (customer relation management)
- Aptitude for hydraulic and electrical/ electronic concern resolution
- High level of flexibility (international travel, seasonal effect on availability)
- Collaboration skills with both internal and external stakeholders
- Excellent communication skills

Pay Transparency The annual salary for this role is EUR €36,000.00 - plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

At CNH, We Understand That The Best Solutions Come From The Diverse Experiences And Skills Of Our People. Here, You Will Be Empowered To Grow Your Career, To Follow Your Passion, And Help Build a Better Future.

To Support Our

Employees, We Offer Regional Comprehensive Benefits, Including:

- Flexible work arrangements
- Savings &
- Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility &
- Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
- Apply Now
- Start applying with LinkedIn
- Please wait...

📌 PRODUCT PERFORMANCE / QUALITY & RELIABILITY SPECIALIST (Surbo)
🏢 凯斯纽荷兰(中国)管理有限公司
📍 Surbo