ph3Service Contract Manager /h3 pbLocation: /b Saronno / Milan / Italy /p pbReporting to /b: Service Manager Italy /p pbTravel: /b Regular travel within Italy and occasional international travel /p h3About the Role /h3 pVanderlande is looking for a highly motivated Service Contract Manager to act as the primary customer and business partner for assigned service contracts. /p pThis role goes beyond traditional contract administration. We are looking for a business-oriented professional capable of building strong customer relationships, ensuring contractual performance, managing financial results, identifying business opportunities, and driving continuous improvement initiatives. /p pThe Service Contract Manager acts as the primary owner of the customer relationship and the contractual performance of assigned service agreements. /p pWorking closely with the Service Operations Team Leader and the operational teams, this role ensures that customer expectations, contractual commitments, business objectives, and service outcomes remain aligned. /p pBeyond contract performance, the role plays a key part in developing long-term customer partnerships. By working closely with Vanderlande commercial, business development, and service sales teams, the Service Contract Manager identifies customer needs, promotes continuous improvement initiatives, supports investment discussions, and contributes to the sustainable growth of Vanderlande’s service business. /p pThe successful candidate will combine commercial awareness, financial understanding, customer focus, and leadership skills to support the growth and long‑term success of Vanderlande's Service business. /p h3Ideal Candidate Profile /h3 pWe are looking for a future service leader who can successfully balance customer satisfaction, contractual performance, financial results, and business growth. /p pThe ideal candidate understands that long-term service success comes from building trusted customer relationships, managing business risks, and continuously creating value for both the customer and Vanderlande. /p h3Preferred Backgrounds /h3 ul liService Contract Management /li liService Management /li liService Sales /li liCustomer Success Management (Industrial / B2B environments) /li liIndustrial Business Development /li liIndustrial Automation, Intralogistics, Material Handling or Capital Equipment Industries /li liOperations Management /li liMaintenance Management /li liTechnical Account Management /li liAftermarket Services /li /ul pExperience in customer development, service sales, contract renewals, aftermarket services or account growth activities would be considered a strong advantage. /p pExperience in automated material handling systems, intralogistics or industrial automation is considered an advantage, but is not a prerequisite for success in this role. /p h3What Success Looks Like /h3 pA successful Service Contract Manager in Vanderlande Italy: /p ul liBuilds trusted relationships with customers. /li liProtects and grows service contracts. /li liIdentifies business opportunities and improvement initiatives. /li liMaintains strong financial performance. /li liCoordinates operational delivery effectively. /li liCreates long-term value for both the customer and Vanderlande. /li /ul h3Main Responsibilities /h3 h3Customer Relationship Management /h3 ul liAct as the primary customer, contractual and business point of contact for assigned customers. /li liBuild and maintain strong customer relationships at both operational and management levels.



/li liManage stakeholders at different organizational levels within both the customer organization and Vanderlande, ensuring alignment on priorities, performance and business objectives. /li liLead customer review meetings and performance discussions. /li liPrepare and present regular operational, contractual and financial performance reports to customers and internal stakeholders. /li liManage customer escalations, contractual issues and special customer requests, coordinating internal stakeholders as required. /li liEnsure alignment between customer expectations and contractual deliverables. /li /ul h3Contract Management /h3 ul liOwn the performance of assigned service contracts and the contractual scope of services to be delivered, ensuring compliance with agreed service levels, contractual commitments and customer expectations. /li liEnsure maintenance activities included within assigned service contracts are effectively planned and coordinated with the Service Operations Team Leader and operational teams, in accordance with contractual commitments, operational windows and SLA requirements. /li liMonitor the progress of contractual activities, customer requests, and agreed action plans, ensuring timely follow‑up and closure. /li liMonitor compliance with contractual obligations, SLAs, and performance targets. /li liIdentify contractual risks and drive mitigation actions. /liliCoordinate contract renewals, amendments, and scope changes. /li liSupport the development of a qualified network of suppliers, subcontractors and service partners for assigned contracts, contributing to supplier selection, commercial negotiations and performance management to ensure sustainable and cost‑effective service delivery. /li liEnsure contractual governance and reporting requirements are met. /li liCoordinate service providers, subcontractors and external partners involved in the delivery of contractual services, ensuring performance, compliance and alignment with customer expectations. /li liDefine, monitor and continuously improve contract-related KPIs and service performance indicators. /li liUtilize CMMS and other company systems to monitor contractual compliance, track customer requests, manage service performance data, and support effective contract governance. /li liMonitor spare parts requirements and inventory-related risks for assigned contracts, coordinating with Operations, Supply Chain, Procurement and customers to ensure the availability of critical materials required to support contractual maintenance activities and service performance. /li /ul h3Financial Commercial Management /h3 ul liMonitor contract profitability, operational costs, and financial performance. /li liAnalyze financial and operational KPIs. /li liSupport budgeting, forecasting, and business planning activities. /li liDevelop corrective actions to address performance deviations. /li liSupport preparation of business cases and investment proposals. /li /ul h3Business Development /h3 ul liIdentify opportunities for contract expansion, modernization projects, lifecycle services, and additional service offerings. /li liTake an active role in contract retention and renewal activities, coordinating the commercial,



contractual and operational inputs required to secure long‑term customer partnerships. /li liWork closely with Sales, Project Management, and Service teams to maximize customer value. /li liContribute to customer retention and long‑term business growth. /li liMaintain regular face‑to‑face customer engagement through site visits, business reviews and proactive follow‑up, strengthening Vanderlande’s position as a trusted service partner. /li /ul h3Project Improvement Management /h3 ul liManage small and medium‑sized service‑related projects and RMR activities, if needed. /li liCoordinate stakeholders, planning, budgets, risks, and customer communication. /li liDrive continuous improvement initiatives across assigned contracts. /li liSupport implementation of standardized service processes and best practices. /li /ul h3Health, Safety Compliance /h3 ul liPromote a strong safety culture. /li liSupport compliance with Vanderlande policies, customer requirements, and applicable regulations. /li liParticipate in site audits and improvement initiatives as required. /li /ul h3Works closely with: /h3 pService Operations Team Leader, Field Service Engineers, Field Service Technicians, Supply Chain, Procurement, Sales, Project Management and other support functions. /p h3Qualifications Experience /h3 h3Required Experience /h3 ul liExperience in Service Management, Contract Management, Maintenance Management, Operations Management, or similar customer‑facing environments. /li liExperience in customer‑facing roles within service, contract management, operations, technical services, facility management, industrial services, account management or similar B2B environments. /li liExperience in intralogistics, airport systems, industrial automation or material handling is considered an advantage but not mandatory. /li liExperience working with subcontractors and external service providers. /li /ul h3Business Technical Skills /h3 ul liGood understanding of service delivery, customer operations, and business environments. /li liFinancial and commercial awareness. /li liAbility to analyze operational and financial KPIs. /li liStrong project and stakeholder management skills. /li liContract management experience is highly desirable. /li /ul h3Personal Competencies /h3 ul liExcellent communication and relationship‑building skills. /li liStrong customer focus. /li liBusiness‑oriented mindset. /li liEntrepreneurial mindset with the ability to recognize opportunities, challenge the status quo, and drive business growth. /li liLeadership through influence. /li liStructured and analytical thinker. /li liStrong problem‑solving capabilities. /li liContinuous improvement mentality. /li liAbility to operate effectively in a dynamic and multidisciplinary environment. /li /ul h3Languages /h3 ul liFluent in Italian. /li liProfessional English. /li /ul h3Mobility Customer Presence /h3 ul liWillingness to travel regularly throughout Italy. /li liProactive approach to customer visits and face‑to‑face relationship development. /li liComfortable working independently across different customer locations. /li liAvailability for occasional international travel and collaboration with Vanderlande teams outside Italy. /li /ul h3Diversity Inclusion /h3 pVanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. /p /p #J-18808-Ljbffr

📌 Service Contract Manager (Milano)
🏢 Vanderlande Industries
📍 Milano