Company Overview

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

We are looking for a motivated Customer Satisfaction Intern who will join the FIAT & Abarth Global Brand team, supporting the Customer Satisfaction Responsible in managing customer satisfaction across lifecycle products. This internship offers a unique opportunity to gain valuable hands-on experience, work closely with senior leadership and key decision-makers, and develop a deep understanding of customer satisfaction strategies within a global automotive environment.



The role provides significant learning and growth opportunities through direct exposure to high-impact projects and cross-functional collaboration.

Main Activities

- Support the Customer Satisfaction responsible in Monitoring customer KPIs relating to product quality, software, connected services, sales and aftersales service and support in the processes to improve performance
- Support the Customer satisfaction responsible transversally with all related departments including customer care, product, projects, plants, quality teams as well as regions and NSCs
- Support in Tracking field actions, recalls, vehicle offroad and spare parts availability
- Analyze Quality survey (QFS, NCBS) to identify areas of customer complaints and create clear report
- Support the Customer Satisfaction responsible to create and deliver product presentations to internal and external audiences.

Key Requirements

- MSc in Business, Economics, Management Engineering or other related fields
- Excellent communication, presentation and analytical skills
- Proficiency in Microsoft PowerPoint and Excel
- Strong interest in the automotive industry and its trends
- Proactivity, curisoty and autonomy
- Fluency in Italian and English
- Availability for a 6-month internship

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.

Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.

By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy

📌 Internship as Customer Satisfaction Specialist: Fiat & Abarth (Torino)
🏢 Stellantis
📍 Torino