Job Introduction

Serco is a trusted leader in Space Services, with a proud history spanning over 55 years and a track record of supporting more than 50 space missions for world-renowned agencies like ESA and NASA. Our expertise covers the entire space lifecycle - from satellite testing and launch services to spacecraft operations, space surveillance, and data management - making us a key partner in advancing national strategies and driving innovation in the New Space era.

We’re looking for a talented User Support Service Operator to join our team.

Key Responsibilities

First-Level Activities
- Acting as the first interface to users, managing email distribution in MS Outlook and the ServiceNow ticketing system, and routing, assigning, and tracking requests in ServiceNow.

Data Access Management Support
- User profiling verification and moderation, applying different policies, handling data access requests involving manual intervention, and ensuring approval within the expected timelines.
- Implementing data access rights as per ESA directives for new missions,



handling new project proposals, and implementing the start-up process (user notification and project registration).
- Managing data access rights and quota allocation (generation of accounts or provision of access details) for datasets with restrictions.

User Account Management Support
- Supporting and maintaining EO user accounts through the Identity Access Management system by:
- Supporting users’ account enquiries and providing dedicated information and instructions.
- Keeping users’ personal information up to date and consistent, preventing incorrect country locations or generic institutional entries.
- Locking/unlocking and activating/deactivating SSO accounts.
- Troubleshooting incompatibilities with the ticketing system, ensuring data consistency across different tools, and keeping the relevant database(s) clean and aligned.
- Collecting official documents and procedures, contributing to weekly and m

📌 User Support Service Operator (Roma)
🏢 Serco
📍 Roma