About the Role

At DNV, we are committed to delivering an outstanding customer experience
throughout the entire customer journey. We are looking for a proactive and
customer-focused Customer Onboarding Specialist to support customers in their
adoption of DNV's digital platforms and services.

In this role, you will be responsible for ensuring a smooth and successful
onboarding experience, supporting customers during their first interactions with
our customer portals and helping them maximize the value of our digital
solutions.

Job description:

Are you looking to kick-start your career in an international and dynamic
environment?
Join our DNV Business Assurance team in Vimercate, Italy, as a Customer Support
Onboarding Intership,

This internship is a great opportunity to grow, learn, and gain hands-on
experience while supporting our Sales team with key administrative and
commercial activities.

Key Responsibilities

Customer Onboarding

* Manage and monitor onboarding activities for assigned customers.




* Ensure customers successfully complete portal registration and activation
tasks.
* Support customers experiencing onboarding or access issues.
* Drive customer adoption through proactive engagement and follow-up
activities.

Data Quality Management

* Verify and maintain the accuracy of customer and contact information.
* Ensure customer email data is complete and up to date.
* Resolve bounced or invalid email issues affecting onboarding communications.
* Support data validation and cleansing activities across relevant systems.

Customer Support

* Guide customers through their initial experience with DNV digital platforms.
* Account activation and portal access.
* Assist customers with user administration, permissions, and role management.
* Deliver co-browsing and operational support sessions when required.

Adoption & Performance Monitoring

* Monitor customer adoption KPIs and engagement metrics.
* Analyze dashboards and reports to identify customers requiring

📌 Customer Support Onboarding Internship (Milano)
🏢 DNV
📍 Milano