MISSION
As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.
RESPONSIBILITIES
- Support the Front Office team in welcoming guests and personalizing their experience.
- Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties.
- Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.
- Help ensure proper service for VIP arrivals and support upselling initiatives.
- Participate in team meetings and contribute to improving guest service.

CUSTOMER EXPERIENCE
- Learn and apply brand standards and service protocols.
- Contribute to creating personalized experiences by anticipating guest needs.




- Support the team in handling guest incidents and escalate when necessary.
- Promote the hotel's Sensory Architecture, services, events, and experiences.

REQUIREMENTS
- Education : Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.
- Languages : Fluent in English; knowledge of a third language is a plus.
- Experience : Previous internship or customer service experience is a plus, but not required.
- Skills : Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.
Further information on the role classification, remuneration, any premio schemes, welfare and company benefits will be provided during the selection process

📌 Stage Front Office (Milano)
🏢 Meliá Hotels International
📍 Milano