locations
- Vimercate (Flexible)
- time type
- Tempo pieno
- posted on
- Posted Today
- job requisition id
- JR110785

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Strategic Global Alliances Director (GSI & Tech — AWS, Salesforce, ServiceNow) to grow the Genesys business across Italy and Iberia.



The role requires up to 30-50% travel (partner sites, joint customer meetings, events).

Mission

Own and grow the Genesys business with Global System Integrators (GSIs) and the technology ecosystems of AWS, Salesforce, and ServiceNow across the region. Build deep, multi-level alignment (sales, pre-sales, delivery, executive) and drive awareness, enablement, pipeline, and bookings.

What you'll do:
Partner strategy & planning:Build and execute a joint business plan per partner (coverage model, targets, prioritized industries/use cases, enablement plan, and marketing calendar). Map stakeholders (sales, pre-sales, practices, COEs, executive sponsors) and maintain multithreaded relationships.

Awareness & enablement:Run playbooks and enablement paths (discovery, demo, competitive, deal registration, services packaging) for partner sales/SE/delivery teams. Orchestrate joint solution narratives: Genesys Cloud + (AWS / Salesforce Service Cloud /

📌 Strategic Global Alliances Director (Vimercate)
🏢 Genesys
📍 Vimercate