At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

A few examples of your responsibilities
- Improve customer support operations through a range of projects—from bringing on new external providers to making workflows and tools more effective.




- Ensure an outstanding support experience, coordinating and overseeing the execution of a range of activities that deliver customers with fast, consistent, reliable assistance.
- Collaborate with other teams to launch new support tools such as chatbots, and to refine the overall support experience for customers of newly acquired businesses.
- Strengthen relationships with key B2B customers by ensuring great service and identifying new ways our products can support their growth.
- Explore and implement high-potential opportunities to promote new product offers and encourage greater customer engagement.

What we look for
- Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
- Drive. You’re extremely ambit

📌 Support Operations Manager (Milano)
🏢 Bending Spoons
📍 Milano