Seakeeper changes the way people spend their time on the water. And if they’re forced to go back to their old (and sad) ways of boating because their Seakeeper isn’t working, you’ll be there to save the day As our Product Support Representative, you’ll be our customers’ first call to help them troubleshoot common problems and provide answers to get them back up and running. In addition, you’ll support our owners, boat builders and Seakeeper Dealers by:
- Opening service cases, entering pertinent information, and providing timely follow-up
- Assisting Seakeeper Dealers in generating quotes and service orders for spare parts
- Providing troubleshooting information around Seakeeper operation, maintenance, and repair
- Verifying and updating current warranty information for Seakeeper owners
- Editing and distributing service documents internally and externally
- Providing technical product and systems assistance to Seakeeper Dealers
WHAT YOU NEED TO SUCCEED
MUST-HAVES
- High school diploma or equivalent
- Strong verbal and written communication skills
- Bilingual in advanced English language and fluent in Italian
- Customer and product support experience
- Maintain a positive, professional, and customer-centric attitude at all times
- Strong data entry skills and strong command of Microsoft Office programs
- Be professional, responsive, resourceful, and flexible
- Superior time management, multitasking, organizational and prioritization skills
NICE-TO-HAVES
- Associate or bachelor’s degree
- Multilingual in Spanish or French
- Experience using NetSuite or another ERP system
MORE DETAILS YOU’LL WANT TO KNOW
- On-the-job training will be provided (we will help you become the Seakeeper expert)
- Occasional travel to our other office locations is possible along with OEM and boat show attendance
- You’ll be based at our Lavagna, Italy location with the opportunity to work from your home office some of time, if you choose
- You’ll report to the EMEA Produc
📌 Product Support Representative (Lavagna)
🏢 Seakeeper
📍 Lavagna
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