Vicenza, Veneto, Italia

Head Office

Descrizione azienda:
Dainese is the global leader in protective equipment and apparel of excellence for motorcycling and dynamic sports. Headquartered in Vicenza, Italy, the company has a presence in EMEA, APAC and the Americas. Dainese owns three prestigious brands - Dainese, AGV and TCX - which are synonymous with innovation and technical excellence. It is present in 96 countries through a consolidated network of wholesale partners, 45 mono-brand shops and a direct e-commerce channel.

Posizione:
Main accountabilities:
Customer communication & support
- Ensure that consumers’ inquiries are being responded to in an appropriate and timely manner based on company SLAs.
- Communicate with the logistic and warehouse teams regarding inbound/outbound shipments status
- Communicate with couriers regarding inbound/outbound shipments for any issues reported by our customers
- Communicate with company-owned stores to manage end customers (B2C)
- Analyze any product complaints received and provide the customer with the best solution




- Analyze any paid repair requests and provide the customer with the most appropriate solution
- Manage product reviews and Q&As;
- Support with text proofreading on Dainese, AGV, TCX official website

Digital Operations administration
- Support the team in identifying and resolving potential internal issues related to ecommerce logistic and accounting.
- Support with operational work of managing stock corrections in our ERP where needed to ensure a seamless customer experience.
- Register online returns from marketplaces
- Manage duties related to Amazon invoicing
- Assist with digital operations activities related to marketplaces accounts, catalogues, pricing, etc

Requisiti:
- Multi-lingual native speaker or fluent in German and English. Other languages will be a plus.
- Strong communication skills, correct use of grammar, syntax, as well as of vocabulary and spelling.
- Collaborative, flexible, positive, te

📌 Consumer Care (Vicenza)
🏢 DAINESE
📍 Vicenza