Designing services and experiences that work in the real world
At Fifth Beat, service design is about understanding systems, not just touchpoints.
We design experiences that align people’s needs, organizational processes, and business value.
We are looking for a Service & Experience Designer Intern to support multidisciplinary teams in designing human-centered services and end-to-end experiences. This internship is ideal for designers who want to grow in service design, experience design, and system thinking.
About the Role
As a Service & Experience Designer Intern, you will support senior designers, researchers, and strategists across discovery and delivery phases.
You will contribute to research activities, service mapping, experience definition, and the documentation of insights that inform strategic decisions about the design of new or existing products and services.
This role is suited for students or recent graduates in Service Design, Experience Design, Interaction Design, or similar fields, who are interested in understanding how services operate beyond interfaces.
What You’ll Do




Service & Experience Design
You will support the team in:
- Build research scripts, insight reports
- Mapping user journeys, service blueprints, and ecosystem maps
- Analyzing touchpoints and service interactions across channels
- Identifying friction points, opportunities, and improvement areas
- Supporting co-design workshops and collaborative sessions
- Documenting service concepts, insights, and design rationales

Research & Insight Support
You will:
- Support qualitative research activities (interviews, observations, usability tests)
- Help organize and synthesize research findings
- Contribute to clear storytelling of insights and experience decisions

Collaboration & Learning
You will work closely with:
- Service & Experience Designers
- UX Researchers
- Strategists
- Developers and Product teams

This will give you exposure to how service design informs strategy, delivery, a

📌 Service & Experience Designer Intern (Roma)
🏢 FIFTH BEAT
📍 Roma