Role Description This full-time Operational Specialist role is an on-site position based in Milan. The Operational Specialist coordinates and oversees daily relocation activities, ensuring that services are delivered accurately, on time, and in line with client expectations. Responsibilities include managing service requests, scheduling and tracking tasks, maintaining documentation, and supporting continuous process improvement. The role also involves liaising with internal teams and external partners, resolving operational issues, and providing clear updates to clients. The Operational Specialist contributes to optimizing workflows, monitoring performance metrics, and supporting the implementation of new procedures and tools.
Qualifications
Candidates should possess strong Analytical Skills to interpret data, identify trends, and support decision-making.
Candidates should possess excellent Communication skills to interact effectively with clients, colleagues,



and external partners.
Candidates should possess Sales skills to support service upselling and maintain positive client relationships.
Candidates should possess Operations Management skills to oversee day-to-day activities and ensure efficient service delivery.
Candidates should possess Project Management skills to plan, organize, and track multiple relocation projects and deadlines.
Detail-oriented work style with strong organizational and time management abilities.
Ability to work collaboratively in a multicultural environment and handle changing priorities.
Proficiency with office productivity tools and basic data management (e.g., spreadsheets, CRM systems).
Previous experience in relocation, logistics, or service operations is beneficial.

📌 Operational Specialist (Milano)
🏢 Phoenix Relocation Group
📍 Milano