We are looking for a Retail Operations Specialist to support the efficiency, consistency, and compliance of our global store network across EU and US.

In this role, you will be a key operational reference for store-related activities, ensuring the correct execution of procedures and supporting cross-functional initiatives aimed at improving retail performance. You will work closely with Store Managers and internal teams to guarantee smooth daily operations and a consistent in-store experience.

What you’ll do:
- Support the implementation and continuous improvement of operational procedures and tools to enhance store efficiency
- Coordinate and support operational activities related to store openings, relocations, refurbishments, and temporary changes
- Monitor stock management processes, including physical inventories, stock movements, and loss prevention activities
- Ensure correct implementation of corporate standards, policies, and operational guidelines across stores
- Support the management of retail supplies, uniforms, and services,



contributing to cost control and timely execution
- Act as a point of contact for day-to-day operational issues, providing hands-on support and practical solutions
- Collaborate with IT, Retail, and Operations teams on POS systems and back-office tools optimization.
- Support the digitalization of retail operations by assisting in process automation initiatives and data-driven improvements
- Contribute to the delivery of training and operational support to store teams
- Support sustainability-related initiatives and ensure compliance with regulatory and operational requirements

What we’re looking for:
- 2-4 years of experience in retail operations, store operations, or similar roles, preferably within the fashion or luxury sector
- Strong organizational skills and attention to detail, with a practical and problem-solving mindset
- Experience with retail operational systems and tools (e.g. POS, ERP, stock management platforms)
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📌 Retail Operations Specialist (Milano)
🏢 The Level Group
📍 Milano