Job Overview: Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
Dimensions
Financial: Store KPIs
People: indirectly lead the store team members
Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs
Responsibilities
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
Qualifications
- Good retail experience including in a management role, leading a team
- Strong coaching skills
- Effective communicator who can provide clarity
📌 Scalo Outlet (Milano)
🏢 Clarks Outlet
📍 Milano
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