Essential Responsibilities • Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams. • Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International. • Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers. • Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items. • Being the main point of contact for all customers and service channels in the region. • Deliver the agreed KPI’s and financial targets set by the company. • Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International. • Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner. • Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit. • Drive customer satisfaction through the delivery of high-quality, cost-effective service.



• Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc. Qualifications / Skill Requirements • Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience. • Demonstrated service management experience in Medical Device Industry • Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers. • Demonstrated ability to lead and implement organisational change and provide clear direction to staff. • Willingness to travel overseas and within International when required. The successful applicant will have: • Demonstrated ability to supervise and lead a team of technical field staff • Demonstrated channel management experience preferably in healthcare. • Must be results driven with a strong ability to drive outstanding customer service • Excellent written and verbal communication skills. • Strong Technical Knowledge of X-ray products. CT&MRI; and other modality experience is a premio. • The ability to travel within International as required.

📌 International NDT Marketing & Sales Associate (Genova)
🏢 Carestream Healthcare International
📍 Genova