pAt adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey. /ppReporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team’s daily operational activities, ensuring excellent service and efficient order management. /ppbr / /ppstrongKey Responsibilities /strong /ppbr / /pulliManage the end-to-end customer order cycle, from order entry in the ERP system through delivery. /liliVerify commercial, administrative and logistics information and handle order amendments or exceptions. /liliProvide customers with timely updates on order status, product availability and delivery lead times. /liliManage enquiries, complaints and escalations, coordinating with the relevant departments. /liliCollaborate with Sales, Finance, Production Planning, Operations and Logistics. /liliCoordinate daily team activities, workloads, priorities and service coverage. /liliSupport team members with complex issues, urgent requests and operational escalations. /liliMonitor Customer Service KPIs, deadlines and service levels.



/liliIdentify improvement opportunities and contribute to cross-functional optimisation projects. /liliSupport onboarding, coaching and operational training within the team. /li /ulpbr / /ppstrongWho we’re looking for... /strong /pulliHigh school diploma or degree in Economics, Business, Languages or a related field. /lili3 to 5 years of experience in Customer Service, Order Management or Sales Administration. /liliSolid knowledge of end-to-end order management processes and ERP systems. /liliPrevious coordination experience is an advantage. /liliExperience in manufacturing, industrial or international organisations is preferred. /liliGood command of Microsoft Office, particularly Excel and PowerPoint. /liliEnglish level B2 or above. Additional languages are an advantage. /liliStrong customer orientation, organisational skills and attention to detail. /liliProactive, collaborative and able to manage priorities effectively in a fast-paced environment. /li /ulpbr / /ppOn-site /ppsalary range: 35.000 - 40.000 /ppbr / /ppJoin us and contribute to delivering service excellence within an international and evolving organisation. /p

📌 Senior Customer Service Specialist & Team Coordinator (Roma)
🏢 adapa Group
📍 Roma