ph3Job Title /h3pService Contract Manager /ph3Job Description /h3pService Contract Manager /ppLocation: Saronno / Milan / ItalybrReporting to : Service Manager ItalybrTravel: Regular travel within Italy and occasional international travel /ph3About the Role /h3pVanderlande is looking for a highly motivated Service Contract Manager to act as the primary customer and business partner for assigned service contracts. /ppThis role goes beyond traditional contract administration. We are looking for a business-oriented professional capable of building strong customer relationships, ensuring contractual performance, managing financial results, identifying business opportunities, and driving continuous improvement initiatives. /ppThe Service Contract Manager acts as the primary owner of the customer relationship and the contractual performance of assigned service agreements. /ppWorking closely with the Service Operations Team Leader and the operational teams, this role ensures that customer expectations, contractual commitments, business objectives, and service outcomes remain aligned. /ppBeyond contract performance, the role plays a key part in developing long‑term customer partnerships. By working closely with Vanderlande commercial, business development, and service sales teams, the Service Contract Manager identifies customer needs, promotes continuous improvement initiatives, supports investment discussions, and contributes to the sustainable growth of Vanderlande's service business. /ppThe successful candidate will combine commercial awareness, financial understanding, customer focus, and leadership skills to support the growth and long‑term success of Vanderlande's Service business. /ph3Ideal Candidate Profile /h3pWe are looking for a future service leader who can successfully balance customer satisfaction, contractual performance, financial results, and business growth.



/ppThe ideal candidate understands that long‑term service success comes from building trusted customer relationships, managing business risks, and continuously creating value for both the customer and Vanderlande. /ph3Preferred Backgrounds /h3pWe welcome candidates from a variety of professional backgrounds, including: /pulliService Contract Management /liliService Management /liliService Sales /liliCustomer Success Management (Industrial / B2B environments) /liliIndustrial Business Development /liliIndustrial Automation, Intralogistics, Material Handling or Capital Equipment Industries /liliOperations Management /liliMaintenance Management /liliTechnical Account Management /liliAftermarket Services /li /ulpExperience in customer development, service sales, contract renewals, aftermarket services or account growth activities would be considered a strong advantage. /ppExperience in automated material handling systems, intralogistics or industrial automation is considered an advantage, but is not a prerequisite for success in this role. /ph3What Success Looks Like /h3ulliBuilds trusted relationships with customers. /liliProtects and grows service contracts. /liliIdentifies business opportunities and improvement initiatives. /liliMaintains strong financial performance. /liliCoordinates operational delivery effectively. /liliCreates long‑term value for both the customer and Vanderlande. /li /ulh3Main Responsibilities /h3h3Customer Relationship Management /h3ulliAct as the primary customer,



contractual and business point of contact for assigned customers. /liliBuild and maintain strong customer relationships at both operational and management levels. /liliManage stakeholders at different organizational levels within both the customer organization and Vanderlande, ensuring alignment on priorities, performance and business objectives. /liliLead customer review meetings and performance discussions. /liliPrepare and present regular operational, contractual and financial performance reports to customers and internal stakeholders. /liliManage customer escalations, contractual issues and special customer requests, coordinating internal stakeholders as required. /liliEnsure alignment between customer expectations and contractual deliverables. /li /ulh3Contract Management /h3ulliOwn the performance of assigned service contracts and the contractual scope of services to be delivered, ensuring compliance with agreed service levels, contractual commitments and customer expectations. /liliEnsure maintenance activities included within assigned service contracts are effectively planned and coordinated with the Service Operations Team Leader and operational teams, in accordance with contractual commitments, operational windows and SLA requirements. /liliMonitor the progress of contractual activities, customer requests, and agreed action plans, ensuring timely follow-up and closure. /liliMonitor compliance with contractual obligations, SLAs, and performance targets. /liliIdentify contractual risks and drive mitigation actions. /liliCoordinate contract renewals, amendments, and scope changes. /liliSupport the development of a qualified network of suppliers, subcontractors and service partners for assigned contracts, contributing to supplier s /li /ul /p #J-18808-Ljbffr

📌 Service Contract Manager (Saronno)
🏢 Vanderlande
📍 Saronno