Thanks to our innovative BuyNow PayLater payment solution,

Scalapay is transforming the way more than

6.5 million customers buy online and in-store, empowering

8,000+ merchants

(online and in-store) to give their customers magical shopping experiences. Being only 3 years old didn't stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values:

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. This is where your magic happens. If you love it, Scalapay it. THE MISSION:

We're looking for a driven

Key Account Manager

(KAM) to build lasting relationships with our retail partners in Italy. You'll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success. What You'll Do:

Strengthen partnerships through sales calls, business reviews, and ongoing support

• Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.g., Affiliation, Media Packages)

• Collaborate with the Sales Team to support the growth of our brands. Yes, this means some hunting with them

• Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns

• Analyze data to uncover opportunities and create tailored sales presentations

• Develop case studies and share best practices to scale account management efforts

• Experiment with new strategies to drive revenue growth and provide weekly forecasts

• Advocate for your merchants internally to enhance products and services

• Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends. Who you are:





Proven sales and negotiation expertise with a knack for growing partnerships; Strong business acumen and ability to upsell/cross-sell; Experience following structured sales processes with KPIs and measurable results; Data-driven, proactive, and organized approach; 5+ years in account management or business consulting, ideally in e-commerce; Fluent in Italian and English; willing to travel up to 30%. EXPECTED OUTCOMES:

Meet or exceed the target every quarter; Become a fundamental part of the Italian team and help the company grow; Strengthen Scalapay's position in the Country; Make Scalapay number 1 priority for the top 30 merchants in Italy; Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership. WHY YOU SHOULD JOIN SCALAPAY:

Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between 65'000€ and 75'000; International environment with significant challenges to be met every day; Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences; Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow! HIRING PROCESS:

Initial Chat

A brief conversation with our Talent Acquisition team; Hiring Manager Interview:

A deep dive into your experience and motivation for the role; Case Study:

A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office; Final Chat with Simone (CEO):

An opportunity to discuss Scalapay's values and assess cultural alignment. Super Pro tip:

we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes. We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation. Apply for this job

📌 Key Account Manager (Retail) (Milano)
🏢 Altro
📍 Milano