pulliProvide end-user support (Level 1 and basic Level 2) via ticketing system /liliInstall, configure and troubleshoot Windows client devices /liliManage user accounts and permissions (Microsoft 365, Active Directory) /liliSupport onboarding/offboarding processes (users and devices) /liliConfigure and support mobile devices (iOS and Android) /liliMaintain IT documentation and knowledge base /liliSupport and guide junior Help Desk resources on daily activities /li /ul h3Requirements (Must-have) /h3 ulli3 years of experience in IT Support / Help Desk /liliGood knowledge of Windows 11 troubleshooting /liliExperience with Microsoft 365 (user management, basic administration) /liliBasic knowledge of Active Directory (users, groups, password reset) /liliExperience using a ticketing system /liliGood communication skills with end users /liliAbility to manage multiple requests and prioritize tasks /liliBased in Genoa area /li /ul h3Nice-to-have /h3 ulliExperience with Level 2 support activities /liliBasic networking knowledge (IP, DNS, Wi-Fi)



/liliExperience with device deployment tools /li /ul h3What we are looking for /h3 ulliReliable and structured approach to daily support activities /liliAbility to work both independently and within a team /liliProactive attitude in problem solving /liliAttention to confidentiality and data handling /li /ul h3Screening Notes (for External Recruiters) /h3 pPrioritize candidates who: /p ulliHave real hands-on Help Desk experience (not only internship) /liliHave already worked with Microsoft 365 administration /liliShow exposure to Level 2 activities (even partial) /liliAre used to working with ticketing systems /li /ul pExclude candidates who: /p ulliHave only academic background with no real support experience /liliDo not have practical exposure to Windows troubleshooting /liliDo not have any experience with Microsoft 365 or AD /li /ul /p #J-18808-Ljbffr

📌 Sistemista Microsoft (Genova)
🏢 Virtual
📍 Genova