Neuro , a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team Position: Customer Service Representative – Italy Location: Milan (Hybrid – at least 3 days/week on-site) ✨ YOUR MISSION: Process customer orders (direct & consignment) via SAP HANA ERP Maintain customer account records & order histories Support consignment & tender agreements Monitor inventory, consignment & trunk stock Manage returns (RGAs, complaints) with global CS & QA teams Coordinate product returns with European warehouse Assist customers, sales teams & distributors (availability, order status, deliveries) Handle inquiries & ensure timely follow-up Prepare sales reports upon request YOUR PROFILE:
✔ Previous experience in customer service or a recent graduate in the field ✔ Strong MS Office skills (Word, Excel, Outlook, Teams) ✔ Ability to multitask & prioritize ✔ Detail-oriented & responsive ✔ Excellent communication & phone skills ✔ Fluent Italy PREMIO POINTS: ➕ Experience in high-tech, pharma or medical device industry ➕ Knowledge of SAP ERP ➕ Experience supporting direct sales organizations ➕ Bachelor’s degree or Master's degree ➕ Fluent English Ready to make an impact? Apply now and be part of a dynamic, international team at Terumo Neuro! TerumoNeuro WeAreHiring CustomerService JobOpportunity MilanJobs CareerOpportunity CustomerSuccess SAP MedicalDevices Teamwork JoinUs NowHiring Ita
📌 Customer Service Representative – Italy (Milano)
🏢 Terumo Neuro
📍 Milano
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