Additional Information
Job Number26061898

Job CategoryRooms & Guest Services Operations

LocationBvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Job Title:Butler
Department:Guest Services
Reports to:Guests Services Director, Director of Operations, General Manager

Job Overview:
- Butler is the main assistant to Suite guests before and through the stay.
- Butler immediately responds to all Suite Guests requests, cooperating with different departments, making sure that all guests’ needs are met.
- Butler contacts the guests before the stay, prepare for the arrival and coordinates all departments so that the stay goes smooth.
- Butler takes care of the warm welcome, the unpacking, the in room dining order taking and delivery, the housekeeping requests, laundry collection and delivery. Butler has some rudiments about the city (restaurants, museum, and history) and can also assist the guest to arrange services outside the Hotel.
- Butler observes the guests,



takes note of all preferences and makes sure they are recorded for future stays. Butler also makes sure that guests enjoyed the stay and follow up after their departure.

Place of work:
- Front and back office, the Hotel Lobby, Guestrooms, Housekeeping Back of the House, Room Service Office.

Essential Skills:
- 1. Must have a professional image and personality exuding confidence and leadership skills.
- 2. Be an ambassador o The Bulgari Hotels & Resorts Company at all times, in and out side of one’s work place.
- 3. Ability to smile at all times.
- 4. Ability to focus attention on details
- 5. Ability to organize work, prioritize tasks, and follow up.
- 6. Ability two work well under the pressure within any given period of time.
- 5. Must be able to take initiative and work productively within any given period of time, unsupervised.
- 6. Ability to maintain confidentiality and security of all guest and general hot

📌 Butler - Bvlgari Hotel Milano
🏢 Marriott International
📍 Milano