About the team:
The BOSS team (Business Operations & Supply Strategy) sits at the core of Deliveroo’s Commercial organisation. If Sales and Account Management are the engine of the commercial machine, BOSS is the cockpit: steering priorities, setting direction, enabling scale, and introducing the right level of friction to ensure quality and sustainability.

As the Commercial department has doubled in size, the need for strong operational foundations has become critical. The Commercial Operations Specialist will play a key role in enabling our Sales and Account Management teams to perform at their best, by streamlining processes, building simple and effective tools, and ensuring operational excellence across the commercial perimeter.

This is a hands-on role for someone who enjoys working close to the business, translating strategy into execution, and acting as a bridge between commercial teams, systems, and data.

About the role

As a Commercial Operations Specialist, you will be responsible for:
- Designing, building,



and maintaining easy-to-use operational tools and workflows to support Sales and Account Management teams
- Streamlining and standardising commercial processes to improve efficiency, accuracy, and scalability
- Acting as a day-to-day operational partner for Account Managers and Sales teams, supporting them with execution, troubleshooting, and best practices
- Performing regular analyses to identify bottlenecks, inefficiencies, risks, and opportunities to improve the functioning of the Commercial department
- Owning cyclical operational processes, ensuring deadlines are met and data quality is consistently high
- Acting as a gatekeeper for supply hygiene, ensuring tools, processes, and inputs are used correctly and consistently
- Evangelising best practices across the commercial organisation, driving adoption and correct usage of tools and processes

Collaborating closely with cross-functional teams (e.g. Operations, Product, Finance, Systems) to ensu

📌 Commercial Operation Specialist (Milano)
🏢 Deliveroo
📍 Milano