The Department Manager, in partnership with the Store Manager, successfully manages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;
Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;
Provide induction for new arrivals and ensure their full integration within the team;
Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;
Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;
Propose people development plans to store management and HR;
Identify training needs and share them with the store management and the training manager.
People management and development
Observe the team on the floor and provide ongoing feedback and coaching,



supporting their personal development;
Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;
Provide induction for new arrivals and ensure their full integration within the team;
Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;
Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;
Propose people development plans to store management and HR;
Identify training needs and share them with the store management and the training manager.
Sales And Customer Experience
Drive the achievement of sales goal through their team members, with a specific responsibility on their departments;
Develop business strategy and action plan to enhance the growth of their departments;
Foster client culture within the team, supporting them on client

📌 Department Manager (Italia)
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📍 Italia