The job: Manager of Trip Leaders Team BASED IN ROME

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The company: Overseas Adventure Travel/Grand Circle Corporation

What We’re Looking For:

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- A strong, engaging leader who is adaptable, creative, organized, and self-driven

- Experience in training, coaching, and/or people management (travel industry experience is a plus)

- Excellent written and verbal English communication skills

- Proven ability to build trust-based relationships and motivate teams

- Solid administrative skills, including proficiency with databases and Microsoft Office

- Sound judgment with the ability to make tough decisions when needed

- Willingness to travel on short notice and work extended hours when required

- Dependability, integrity, strong work ethic, and effective time management

What We Offer:

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- €38,000 annually

- Incentive Premio based on targeted results

- Merit increase based on performance

- Personal and Professional Growth – Available on request

- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC

- Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price

- Referral Bonus

- Full training program onsite

- Working as part of an international team (exposure to colleagues in worldwide offices).

- All benefits are applicable at company discretion

Key Responsibilities:

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- Recruit and train Tour Guides aligned with our Company Values

- Build and maintain hiring and training plans to support all products needs

- Lead Tour Guide meetings and training sessions both in-office and on the road

- Create individualized training plans for new Tour Guides

- Support, inspire, and coach the existing Tour Guide team to achieve excellence

- Conduct live coaching via phone, Microsoft Teams, and in person

- Ride along on tours to assess and support on-the-ground performance

- Assign Tour Guides based on performance and operational requirements

- Address underperformance when necessary

- Engage with travelers during tours

- Provide 24/7 emergency support to Tour Guides

- Manage administrative tasks xysqume while traveling and in the office

- Review passenger feedback to inform coaching plans

- Deliver weekly reports to Regional Leadership

Key Requirements:

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- Experience in corporate culture–driven hiring and training

- Demonstrated ability to lead, motivate, and develop people to achieve high‑quality results

- Strong prioritization and decision‑making skills

- Ability to conduct effective 1:1 communication using feedback models

- Comfortable working in a fast‑paced environment

- Confident public speaking and presentation skills

- Proficiency in Microsoft Word and Excel

- Ability to travel as required

- Travel industry experience preferred

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📌 Program Services Manager (Gallicano Nel Lazio)
🏢 GCC
📍 Gallicano Nel Lazio