Residence Director – Bravo!
Bologna
Bravo Students SL, a leading student accommodation group in Spain, currently operating more than3,000 beds across Spain, is looking for an experiencedResidence Directorto lead the operations ofBravo!
Bologna, our new student residence located in the heart of Bologna, Italy.
This is a key leadership position within the Group, asBravo!
Bologna will be our first residence in Italy.
The successful candidate will be responsible for the overall management and performance of the residence, ensuring an outstanding student experience while delivering strong operational and commercial results.
Key Responsibilities
Pre-Opening & Launch
Work closely with thedeveloper, construction company and project partnersto ensure the residence is delivered on time, to the required standards and ready for opening.
Support thepre-opening strategy and implementation, including operational procedures, staffing, suppliers, systems and processes.
Help establish and implement Bravo Students' operational standards and culture in the Italian market.
Coordinate the transition from construction to full operational management.
Commercial Management
Lead and manage thecommercial activity of the residence, including enquiries, bookings, viewings, follow-ups and resident communication, with the objective of achieving high occupancy and maximising revenue.
Monitor occupancy, pricing, cancellations and commercial performance, identifying opportunities for improvement.
Develop strong relationships with students, parents, universities, agents and other relevant local partners.
Contribute to the implementation of the Group'ssales and marketing strategyin Bologna.
Operations & Financial Management
Take overall responsibility for theday-to-day management of the residence, ensuring efficient, high-quality operations.
Oversee housekeeping, front desk/reception, maintenance, security, facilities and the overall condition of rooms and communal areas.
Manage operational incidents and ensure that issues are resolved quickly and effectively.




Overseebudgets, P&L;, cost control, invoices, contracts and operational expenditure.
Monitor key operational and financial KPIs and implement corrective actions when required.
Ensure compliance with all applicablehealth & safety, legal, operational and regulatory requirements.
Team Leadership
Participate in therecruitment and selection of the residence team.
Lead the onboarding and training process and establish clear responsibilities, objectives and performance expectations.
Build, motivate and develop a strong, professional and service-oriented team.
Conduct regular performance reviews and manage disciplinary matters when required.
Promote a positive team culture based on accountability, collaboration and continuous improvement.
Student Experience
Ensure awarm, welcoming and safe environmentfor students, parents and visitors.
Take ownership of resident satisfaction and service quality.
Respond to and resolve resident and parent enquiries, complaints and incidents in a professional and timely manner.
Organise and supportcommunity-building activities and initiativesthat enhance the student experience and strengthen resident engagement.
Ensure that the residence consistently delivers a high-quality customer experience aligned with Bravo Students' brand standards.
Stakeholder Management
Act as the main point of contact for key external and internal stakeholders at residence level.
Build strong relationships with suppliers, contractors, universities, local partners and other relevant stakeholders.
Work closely with thecentral Bravo Students teamto ensure alignment with Group strategy, processes and objectives.




Represent Bravo Students professionally within the Bologna market.
Requirements
Bachelor's degree inTourism, Hospitality Management, Business Administration or a related field.
Minimum3–5 years of relevant management experiencein student accommodation, hospitality, serviced apartments, property management or a similar operational environment.
Proven experience managinglarge-scale operations and teams.
Previous experience in apre-opening or opening projectwill be highly valued.
Strong understanding of thestudent accommodation and/or hospitality sector.
Solid knowledge ofP&L; management, budgeting, revenue and cost control.
Fluent English (C1 level minimum); knowledge of Italian and/or another language will be considered an advantage.
Excellent command ofMicrosoft Office, particularly Excel.
Skills & Competencies
Strongleadership and people management skills.
Excellent interpersonal, communication and organisational skills.
Strong commercial mindset and customer focus.
Ability to manage multiple priorities in afast-paced operational environment.
Proactive, hands-on and solution-oriented approach.
Strong problem-solving and decision-making skills.
High level of autonomy and ability to work withminimum supervision.
Ability to analyse operational and financial information and translate it into action.
Strong attention to detail combined with astrategic and business-oriented mindset.
Team player with the ability to coach, support and develop others.
High level of professionalism, accountability and commitment to service excellence.
The Opportunity
This is an exciting opportunity to join afast-growing student accommodation groupand play a key role in establishing Bravo Students' presence in Italy.
The Residence Director will have the opportunity tolead the opening and operation of a landmark residence of almost 600 beds in central Bologna, while helping shape the Group's operational standards and future growth in the Italian market.

📌 General Manager Student Accommodation (Emilia-Romagna)
🏢 Bravo Students
📍 Emilia-Romagna