At Terumo Neuro , a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team
Position: Customer Service Representative – Italy
Location: Milan (Hybrid – at least 3 days/week on-site)
✨ YOUR MISSION:
Process customer orders (direct & consignment) via SAP HANA ERP
Maintain customer account records & order histories
Support consignment & tender agreements
Monitor inventory, consignment & trunk stock
Manage returns (RGAs, complaints) with global CS & QA teams
Coordinate product returns with European warehouse
Assist customers, sales teams & distributors (availability, order status, deliveries)
Handle inquiries & ensure timely follow-up
Prepare sales reports upon request
YOUR PROFILE:
✔ Previous experience in customer service or a recent graduate in the field
✔ Strong MS Office skills (Word, Excel, Outlook, Teams)
✔ Ability to multitask & prioritize
✔ Detail-oriented & responsive
✔ Excellent communication & phone skills
✔ Fluent Italy
PREMIO POINTS:
➕ Experience in high-tech, pharma or medical device industry
➕ Knowledge of SAP ERP
➕ Experience supporting direct sales organizations
➕ Bachelor’s degree or Master's degree
➕ Fluent English
Ready to make an impact?
Apply now and be part of a dynamic, international team at Terumo Neuro!
📌 Customer Service Representative – Italy (Roma)
🏢 Terumo Neuro
📍 Roma
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