Whether you are already living in Portugal or considering relocating from abroad , this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE: Monday to Sunday. 24/7 rotational shifts - 2 rotational days off per week. 5 days/week, 8 hours/day

COMPENSATION:

- €1,100 gross/month paid over 14 salaries
- €7.63 food allowance per working day
- Welcome Premio - €1,500 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
- Accommodation is supported (details are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

- Provide professional customer support through verbal and written communication
- Handle customer inquiries, requests, and complaints
- Identify customer needs and provide appropriate solutions
- Support more than one market when required
- Manage and retain large amounts of product and process information




- Troubleshoot customer issues and follow established procedures
- Handle disputes and sensitive situations professionally
- Prioritize tasks effectively and work with strong attention to detail
- Demonstrate active listening and empathy in every customer interaction
- Maintain a high level of service quality in a fast-paced environment

Requirements

- Fluent verbal and written communication in German
- C1 level of English
- Strong customer service and communication skills
- Excellent problem-solving and prioritization abilities
- Ability to learn, retain, and manage large amounts of information
- Strong attention to detail and organizational skills
- Ability to remain calm and professional under pressure
- Strong empathy and active listening skills

Accommodation Support

- Accommodation support available in a shared residence, with a convenient contribution deducted from salary.
- Accommodation details will be discussed during the interview process
- No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.

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