Onsite Support Engineer

Italy

Key Responsiblities

Responsibilities (include but are not limited to):

- Automation Project Support including, troubleshooting system issues, Coding, Design, Testing and IOQ Support
- Support of Manufacturing Systems such as [Werum PasX & OSI-PI]
- Support of Onsite Systems such as [Schneider Client, Chart Recorders, SiPAT, TCUs, GMP PCs and Peripherals, OT Infrastructure and GMP Printers]
- PLC Error Diagnostics & Root Cause Analysis

- Analyzing errors in the PLC CPU or CP communication module by reviewing the PLC diagnostic buffer.

- Identifying the root cause of system faults—whether hardware- or communication‐related—and implementing corrective actions.

• Firmware, Memory & Module Health Checks

- Verifying CPU, CP card, and I/O module memory load and firmware versions to ensure stable operation.

- Performing firmware upgrades or memory optimization when necessary to enhance system performance and reliability.

• Restoring Communication & System Stability

- Power‐cycling the PLC or CP card after resolving field‐side issues to restore normal operation.

- Addressing communication failures between CP cards and PI/OPC servers, including resolving IP conflicts and updating firmware to prevent recurring issues.

• Field Device & I/O Traceability Using E&I; Drawings

- Tracing field device I/O signals using electrical and instrumentation drawings, from the end device to the PLC I/O card.

- Inspecting fuses and wiring integrity to ensure proper functioning of field devices such as lamps, sensors, and actuators.





• Support design of new automation system infrastructure for client projects
- Configure and maintain new / existing systems, associated design and operations documents
- Assist with the implementation of new/upgraded systems and/or virtualisation.
- Develop and implement IT standards and procedures in line with industry trends
- Write, review, and update SDLC documentation for automation systems (RS, SDS, HDS, Protocols, etc).
- Perform Qualification testing on new / existing systems
- Disaster Recovery Planning and testing
- Initiating, Implementing and Qualifying Proactive sites changes and small projects for site
- Join the daily support rota for the department
- Support of PLC system compliance activities
- Out of hours On-call Automation Support when required
- Co-ordination of tasks to ensure timely delivery
- Monthly reporting of tasks complete and support provided.

Essential Skills

• Automation Experience in a GMP environment is essential.

- [Siemens]/MES/OSI-PI or General Process Control knowledge is essential
- Knowledge of PLC/SCADA, Hardware and Networking
- IT Security/cybersecurity experience essential.
- IT Backup & Disaster Recovery
- Excellent knowledge of Microsoft technologies including Server and Workstation Operating Systems (Server 2008..2022, Microsoft Windows 7..11) with knowledge of Active Directory.
- Basic Database admininstration
- Strong Competency in IT/OT infrastructure is important
- Have the ability to prioritise the criticality of application support issues as they arise and act accordingly

📌 Onsite Support Engineer (OSS) (Campania)
🏢 SkySys
📍 Campania