JOIN OUR TEAM AT TERUMO NEURO!

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At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.

Join our dedicated Customer Service team

Position: Customer Service Representative – Italy

Location: Milan (Hybrid – at least 3 days/week on-site)

YOUR MISSION:

Process customer orders (direct & consignment) via SAP HANA ERP

Maintain customer account records & order histories

Support consignment & tender agreements

Monitor inventory, consignment & trunk stock

Manage returns (RGAs, complaints) with global CS & QA teams

Coordinate product returns with European warehouse

Assist customers, sales teams & distributors (availability, order status, deliveries)

Handle inquiries & ensure timely follow-up





Prepare sales reports upon request

YOUR PROFILE:

Previous experience in customer service or a recent graduate in the field

Strong MS Office skills (Word, Excel, Outlook, Teams)

Ability to multitask & prioritize

Detail-oriented & responsive

Excellent communication & phone skills

Fluent Italy

PREMIO POINTS:

Experience in high-tech, pharma or medical device industry

Knowledge of SAP ERP

Experience supporting direct sales organizations

Bachelor’s degree or Master's degree

Fluent English

Ready to make an impact? xkiyazw

Apply now and be part of a dynamic, international team at Terumo Neuro!

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📌 Customer Service Representative – Italy (Pavia)
🏢 Terumo Neuro
📍 Pavia