Essential Responsibilities

• Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams.

• Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International.

• Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers.

• Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items.

• Being the main point of contact for all customers and service channels in the region.

• Deliver the agreed KPI’s and financial targets set by the company.

• Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International.

• Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner.

• Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.

• Drive customer satisfaction through the delivery of high-quality, cost-effective service.





• Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc.

Qualifications / Skill Requirements

• Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.

• Demonstrated service management experience in Medical Device Industry

• Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers.

• Demonstrated ability to lead and implement organisational change and provide clear direction to staff.

• Willingness to travel overseas and within International when required.

The successful applicant will have:

• Demonstrated ability to supervise and lead a team of technical field staff

• Demonstrated channel management experience preferably in healthcare.

• Must be results driven with a strong ability to drive outstanding customer service

• Excellent written and verbal communication skills.

• Strong Technical Knowledge of X-ray products. CT&MRI; and other modality experience is a premio.

• The ability to travel within International as required.

📌 International NDT Marketing & Sales Associate... (Imperia)
🏢 Carestream Healthcare International
📍 Imperia