ph3Technical Customer Support (Low Voltage) - Apprenticeship /h3pJob ID /p pPosted since /pp09-Jul-2026 /ppOrganization /ppSmart Infrastructure /ppField of work /ppCompany /ppRecent College Graduate /ppJob type /ppFull-time /ppHybrid (Remote/Office) /ppEmployment type /ppPermanent /ppLocation(s) /ph3Transform the everyday with us /h3pWe are looking for an Apprentice for the bElectrical Products (EP) Business Unit /b in the bSmart Infrastructure /b area who will be trained as ab Technical Customer Support Apprentice in Milan /b. /ppThe bElectrical Products Business Unit (EP) /b provides a comprehensive portfolio of low-voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital-ready solutions for power protection, control, and distribution. /ppDuring the apprenticeship, you will receive comprehensive training to develop your btechnical and customer-facing skills /b, supported by a dedicated mentor. /ppYou love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity. /ppAs a bTechnical Customer Support Apprentice /b, your main activities will include: /pulliProviding bfirst-level technical support via hotline /b to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…) /liliHandling bincoming calls, emails, and tickets /b, ensuring timely and effective resolution /liliSupporting customers in btroubleshooting and resolving technical issues /b /liliEscalating complex cases to internal experts and ensuring proper follow-up /liliManaging bcustomer requests, complaints,



and service cases /b /liliSupporting the creation of btechnical documentation, FAQs, and knowledge base articles /b /liliCollaborating with sales, engineering, and service teams to ensure a bhigh-quality customer experience /b /liliMonitoring ticket status and maintaining accurate bcase documentation in CRM tools /b /liliSupporting after-sales processes, including bwarranty claims and technical clarifications /b /liliContributing to the identification and implementation of AI-driven solutions and bcontinuous improvement initiatives /b to enhance operational efficiency and customer support services /li /ulh3Required entry qualifications /h3ulliYou are under 30 years of age (Italian Apprenticeship requirements) /liliYou have acquired a Diploma, bachelor’s or master’s degree in belectrical engineering /b, electronic engineering or similar /liliStrong interest in blow voltage electrical products and technical support /b /liliProficiency in English and Italian /liliExcellent knowledge of MS Office /liliKnowledge of belectrical distribution systems /band of CRM will be considered a plus /liliStrong bcommunication and customer orientation skills /b /liliand analytical thinking /liliDisplays strong blearning agility /b, bintellectual curiosity /b,



and badaptability /b /liliAbility to work in a team and manage priorities /liliWillingness to learn and grow in a btechnical support/customer service role /b /liliPassion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality /liliEligibility to work in Italy /li /ulh3What we offer /h3ulliFlexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement. /liliWelfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options. /liliNever stop growing: plenty opportunities for continuous and individual learning journeys /liliAn inclusive team culture where you can be yourself /li /ulpFor apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate’s educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL). /ph3Join us and be yourself. Inclusion is our ambition! /h3pSiemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. /ppAddress to us your desired working conditions/ environment. Typicaly, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you. /p /p #J-18808-Ljbffr

📌 Technical Customer Support (Low Voltage) - Apprenticeship (Milano)
🏢 Siemens Mobility
📍 Milano