ph3Description /h3pDiscover OneOcean: /pulliLegacy Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships. /liliGlobal Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. /liliProduct Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. /li /ulh3Application Deadline: /h3p20 August 2026 /ph3Department: /h3pRevenue /ph3Location: /h3pItaly /ph3Description /h3pDiscover OneOcean:br/OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.br/Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.br/At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.br/Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries,



helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.br/ /ph3Why Join OneOcean Crew? /h3ulliLegacy Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships. /liliGlobal Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. /liliProduct Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. /li /ulh3Navigating the position: Customer Success Manager /h3pThe Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes. /ph3Key Responsibilities:



/h3h3Onboarding Activation /h3ulliOwn customer onboarding from handover to go-live /liliDefine success criteria and customer objectives /liliEnsure structured enablement and onboarding plans /liliValidate early adoption and engagement /liliWorking with Professional Services in supporting and delivering the scope of the customer needs /li /ulh3Adoption Value Realisation /h3ulliDevelop customer success plans aligned to outcomes /liliDrive product adoption through training and engagement /liliTrack usage and value delivery milestones /liliRun regular business and operational reviews /li /ulh3Customer Health Retention /h3ulliMonitor health scores and risk indicators /liliIdentify and mitigate churn risks proactively /liliEnsure customers are renewal-ready through value demonstration /liliCoordinate issue resolution and escalations /li /ulh3Relationship Management /h3ulliAct as primary post-sale contact /liliBuild multi-level stakeholder relationships /liliLead executive business reviews /liliAdvocate customer needs internally /li /ulh3Growth Expansion Support /h3ulliIdentify upsell and cross-sell opportunities /liliPartner with Account Managers on expansion strategy /liliProvide data and insights to support commercial discussions /li /ulh3Skills, Knowledge, and Experience Required: /h3ulliExperience in Customer Success or B2B SaaS /liliStrong stakeholder and relationship management skills /liliExperience driving product adoption and engagement /liliAnalytical mindset with ability to interpret usage data /liliExperience with CRM and CS tools (Salesforce, Gainsight etc.) /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager (Italia)
🏢 Ocean Technologies Group
📍 Italia