pstrongJunior Customer Success Specialist /strong /ppbr / /pp Milano / Hybrid | Full-time | Apprendistato professionalizzante /ppbr / /ppbr / /ppstrongWHO WE ARE /strong /ppbr / /ppAt Cora, we#39;re building the first AI-powered Operations Management Platform for the hospitality industry. /ppWe help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly. /ppbr / /ppWe believe work should feel like great hospitality: smooth, human, and actually enjoyable. /ppbr / /ppToday we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We#39;re growing fast — and that means a lot of new hotels to bring on board, properly. /ppbr / /ppbr / /ppstrongTHE ROLE /strong /ppbr / /ppWe#39;re looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora. /ppbr / /ppYou#39;ll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you#39;ll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them. /ppbr / /ppHere#39;s the thing: the best person for this job has worked in a hotel. If you#39;ve spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That#39;s knowledge we can#39;t teach — everything else, we can.



/ppbr / /ppbr / /ppstrongWHAT WE#39;RE LOOKING FOR /strong /ppbr / /pp• Direct hospitality experience — even just 1 year at reception, front office, or guest relations. This is the part that matters most to us. /pp• Fluent Italian and English. Spanish is a strong plus. /pp• Comfortable teaching and explaining /pp• Organized and reliable — you#39;ll be the single point of contact for dozens of properties /pp• Curious about tech, or at least unafraid of it. You don#39;t need a technical background; you need to want to understand how things work. /pp• Proactive: we#39;ll tell you the goal, not every single step /pp• No previous SaaS or Customer Success experience required. We#39;ll teach you that. /ppbr / /ppbr / /ppstrongWHAT YOU#39;LL DO /strong /ppbr / /pp• Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage /pp• Run training sessions on site and remotely, in Italian, English, and Spanish /pp• Monitor adoption across your accounts and step in before a customer goes quiet /pp• Be the go-to contact for your properties — the person they actually want to call /pp• Collect and structure customer feedback,



and bring it to the product team /pp• Spot upsell and expansion opportunities within existing accounts /pp• Help us build the onboarding playbook: you#39;ll shape how we do this, not just execute it /ppbr / /ppbr / /ppstrongWHAT YOU#39;LL LEARN /strong /ppbr / /pp• How a B2B SaaS company works from the inside — product, sales, success /pp• Customer success methodology: onboarding, adoption metrics, retention, expansion /pp• How to read data and turn it into a conversation with a client /pp• Account management and commercial skills that transfer anywhere /pp• How a product gets built, and how customer feedback actually changes it /ppbr / /ppbr / /ppstrongWHY YOU#39;LL LOVE WORKING AT CORA /strong /ppbr / /pp• A real career change. You know hospitality operations from the inside. Here you turn that into a tech career — without giving up the part you#39;re good at. /pp• Real ownership from day one: your accounts, your relationships, your numbers /pp• A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor) /pp• Flexible working setup /pp• Permanent contract at the end of the apprenticeship, and a real career track: Specialist → Customer Success Manager → Senior CSM / Account Management. We promote from within. /pp• RAL €25–28K, based on experience /ppbr / /ppbr / /ppstrongREADY TO START? /strong /ppbr / /ppIf you#39;ve worked in a hotel and you#39;ve always thought "there has to be a better way to run this" — that#39;s exactly what we#39;re building. Come build it with us. /ppbr / /pp Apply now and let#39;s make hospitality smarter, together. /ppbr / /ppbr / /p

📌 Junior Customer Success Specialist (Milano)
🏢 Cora Hospitality
📍 Milano