GENERAL ROLE

MAIN RESPONSABILITIES

Sales and Customer Experience
- Supervise and support the team in reaching sales targets;
- Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
- Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
- Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
- Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.

Business performance overview
- Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.

People Management




- Support the store management in setting objectives and assigning tasks to the team;
- Observe the team and provide ongoing feedback and coaching, supporting their personal development;
- Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
- Support other colleagues developing their expertise and skills.

PROFILE
- Bachelor’s degree preferably with a fashion/linguistic focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;
- Proficient with Excel / IT tools;
- Excellent leadership attitude and ability to lead and motivate a team;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
- Excellent interpersonal and

📌 Team Supervisor (Roma)
🏢 Hermès Paris
📍 Roma