We’re looking for a Customer Care & Sales Experiencer to join our awesome Sales and Customer Care team
If you’re a people person who loves solving problems with a smile and keeping things smooth behind the scenes, this role is for you
Based at our Rome HQ, you’ll be the connection point between our guests (B2C), partners (B2B), and all our Squares — making sure everyone experiences the full Yellow vibe, from first contact to check-out and beyond.
What you’ll be doing
- Build and maintain relationships with schools, tour operators, and travel agencies (B2B)
- Keep communication flowing smoothly between all our Squares
- Coordinate with other departments to keep guests informed and happy
What you bring
- 2-3 years of experience in customer care, hospitality, or sales
- Fluent in Italian and English (C1 level) — extra languages are a big plus
- People skills and problem-solving mindset
- Comfortable using property management systems _(Clock), OTA extranets, CRMs and Google Workspace._ A nice plus if you are familiar with channel managers.
- Great at working in a team but also independent when needed
- Available full-time from our Rome HQ (with 1 remote day per week)
What you get
- Full-time contract - 4th level CCNL Turismo (€23.249,66 gross/year)
40 hours/week on a rotating Monday-Sunday schedule
- €8/day meal vouchers
- YellowCredits
- An international, energetic, not-your-average workplace
- Room to grow: we support professional development and internal mobility
- A team that loves what they do and makes things happen
Contratto di lavoro: Tempo completo
Retribuzione: €23.249,66 all'anno
Benefit:
- Buoni pasto
- Computer aziendale
- Lavoro da casa
Domande di preselezione:
- Do you already live in Rome? Or do you already have a place where you could stay at?
- How many years of experience do you have?
- Are you fluent in both English and Italian? Do you speak any other language?
- Do you hold all the necessary documents to be hired in Italy?
- Can you join us ri
📌 Customer Care (Roma)
🏢 YellowSquare
📍 Roma
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