We are seeking a Concierge to join our dedicated Front Office team at Castello di Casole, A Belmond Hotel, Tuscany.

Main Duties & Responsibilities:
- Serve as the main point of contact for guests, providing exceptional and personalized assistance throughout their stay.
- Offer expert recommendations on local attractions, restaurants, activities, and cultural events, ensuring every experience reflects the authentic Tuscan spirit.
- Arrange and confirm restaurant reservations, transportation, guided tours, and special requests with precision and care.
- Build and maintain strong relationships with local partners, ensuring access to exclusive experiences and services.
- Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.
- Coordinate with Front Office, Housekeeping, and F&B; teams to ensure a smooth flow of guest communication and satisfaction.
- Handle guest complaints or concerns with professionalism, discretion, and empathy.
- Uphold Belmond service standards and values in every interaction.

Requirements:




- Minimum 2 years of experience in a similar role within a luxury hotel or hospitality environment.
- Fluent in Italian and English; knowledge of a third language (especially French or German) is highly valued.
- Deep local knowledge of Tuscany and its cultural, gastronomic, and leisure offerings.
- Exceptional interpersonal and communication skills, with a warm and confident demeanor.
- Proven ability to manage multiple requests simultaneously while maintaining poise under pressure.
- Strong problem-solving skills and an intuitive understanding of guest expectations.
- Proficiency in Microsoft Office and hotel management systems.
- Valid driver’s license preferred.

Other Requirements:
- Demonstrates empathy, professionalism, and a proactive service attitude.
- A collaborative team player who fosters a positive work environment and shares local insights generously.
- Commitment to continuous learning, with an eagerness t

📌 Spa Therapist, Castello di Casole, a Belmond Hotel (Siena)
🏢 Belmond
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