Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds 4.200

Posizione:
Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our Hotel Helvetia & Bristol_ _in the heart of Florence.

As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience.

Your responsibilities include:
- Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.
- Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
- Handling check-in, check-out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Managing the VIP interactions, assuring prompt and effective service delivery and follow up.




- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.

Requisiti:
Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
- Hotel products and services prowess.

Embrace global diversity by speaking:
- Italian - fluently
- English - fluently
- Additional languages are a plus.

Altre informazioni:
Unloc

📌 Guest Relations Agent (Firenze)
🏢 Starhotels
📍 Firenze