JOIN OUR TEAM AT TERUMO NEUROAt Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose. Join our dedicated Customer Service team Position: Customer Service Representative – Italy Location: Milan (Hybrid – at least 3 days/week on-site) YOUR MISSION: Process customer orders (direct & consignment) via SAP HANA ERP Maintain customer account records & order histories Support consignment & tender agreements Monitor inventory, consignment & trunk stock Manage returns (RGAs, complaints) with global CS & QA teams Coordinate product returns with European warehouse Assist customers, sales teams & distributors (availability, order status, deliveries) Handle inquiries & ensure timely follow-up Prepare sales reports upon request YOUR PROFILE:




- Previous experience in customer service or a recent graduate in the field
- Strong MS Office skills (Word, Excel, Outlook, Teams)
- Ability to multitask & prioritize
- Detail-oriented & responsive
- Excellent communication & phone skills
- Fluent Italy PREMIO POINTS: Experience in high-tech, pharma or medical device industry Knowledge of SAP ERP Experience supporting direct sales organizations Bachelor's degree or Master's degree Fluent English Ready to make an impact? Apply now and be part of a dynamic, international team at Terumo Neuro#TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita

📌 Customer Service Representative (Roma)
🏢 Terumo Neuro
📍 Roma