ph3bSenior IT Service Desk Manager Milan / WFH to €70,000 /b /h3 pAre you an experienced leader within IT Service Management? /p pYou could be progressing your career, in an impactful management role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company. /p pAs the Senior IT Service Desk Manager you will lead and evolve the IT Support function, owning the end-to-end employee technology experience and ensuring every colleague can work efficiently. /p pManaging a team of ten IT professionals, you will be responsible for delivering a high-performing, reliable support operation whilst driving continuous improvement. You will transform the service desk from a reactive support function into a proactive, scalable and data-driven capability that anticipates needs, reduces friction and enables people to do their best work every day. /p h3bLocation / WFH: /b /h3 pYou'll join colleagues in the Milan office twice a week with flexibility to work from home.



/p h3bAbout you: /b /h3 ul liYou have strong management and leadership skills /li liYou have a strong, hands‑on service desk management background with an indepth knowledge of service desk operations and best practices /li liYou're collaborative and able to influence others /li liYou have budgeting and procurement forecasting experience /li liYou're able to introduce productive KPIs and metrics /li liYou have fluent English language skills, Italian also highly desirable /li /ul h3bWhat's in it for you: /b /h3 pAs a Senior IT Service Desk Manager you will receive a competitive package: /p ul liUp to €70,000 salary /li liAbility to work 30 days from any EU country /li liDiverse, inclusive team environment with a range of support networks (e.g. LGBTIQA+, Women's Networking group) /li /ul /p #J-18808-Ljbffr

📌 Senior IT Service Desk Manager (Milano)
🏢 Client Server
📍 Milano