Esplora la tua prossima occasione in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire. **Descrizione impiego**:
The Customer Care Supervisor leads the daily order management and customer service activities for UPS Healthcare across multiple clients, overseesing a dedicated Customer Care team, ensuring high-quality service delivery and operational excellence. He/She acts as the primary point of contact for key site clients and their customers, maintaining strong and proactive relationships through frequent communication, high-volume phone interactions, and regular in-person engagements such as customer visits and quarterly business reviews. The Customer Care Supervisor keeps clients informed about service performance, product updates, customer issues, and system-related matters. He/She contributes to the development of client-specific solutions and supports the ongoing management of client profitability. This role collaborates closely with the Operations teams on a daily basis to manage order flows,



perform operational checks, and ensure smooth end-to-end processes. In addition, it works with the Information Technology (IT) team to resolve system issues, implement enhancements, and ensure successful Electronic Data Interchange (EDI) integrations. **Required Skills & Experience**
- Proven experience in a Customer Service team, preferably within structured pharma or pharma logistics organizations.
- Strong leadership skills with demonstrated experience in guiding, developing, and motivating a customer-facing team.
- Excellent command of the English language, both written and spoken.
- Good proficiency in Excel and familiarity with Warehouse Management Systems (WMS).
- Strong communication and client-facing skills, with the ability to interact confidently with key customers and internal stakeholders.
- Ability to analyze data, interpret service metrics, and drive continuous improvement initiatives.
- Problem‑solving mindset with the capability to manage complex issues and coordinate cross‑functional resolutions (Operations, IT, Quality, etc.).
- High attention to detail, reliability, and ability to manage multiple priorities in a fast‑paced environment. Job Location : Somaglia (LO) **Tipo di dipendente**:
A tempo indeterminato UPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.

📌 Customer Care Supervisor (Casalpusterlengo)
🏢 UPS
📍 Casalpusterlengo