Customer Service Representative (gn) - Location: Milan/Italy
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect
Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for:

Managing all correspondence with our customers by telephone and e-mail with high quality assistance level

Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)

Maintaining the quality of customer information in a CRM

Monitoring the payments flow

Managing bank account change & SEPA mandate

Performing the Cash Collection activity

What makes you stand out

Bachelor's degree

Previous customer service experience in a commercial service company (at least 2 years)

Familiar with payment monitoring and cash collection

Familiar with MS office

Excellent communicative skills

Strong customer orientation

Proactivity and high attention to details

Good team player

Italian fluency written and spoken (mandatory)

Good knowledge of the English language (B2 level)

This position can be full-time or tempo parziale (min. 30h/week).

Why DKV Mobility? Here are five good reasons...
At DKV Mobility,



we are team players - because we are only successful together! #teamofteams You should feel welcome with us from the very beginning!

We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

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📌 Customer Service Representative (gn) - Location: Milan/Italy (Milano)
🏢 Trasporto e logistica
📍 Milano