Questa posizione è in Iveco Group Il processo di selezione sarà interamente gestito Iveco Group.
-- Location: Florence, Italy (Hybrid) Salary: Up to €39,500 + Benefits Department: Customer Success Help Shape the Future of Connected Mobility As the global technology leader in retail and commercial fueling solutions, our technology supports businesses and communities around the world every day.
With over 150 years of innovation behind us, we're helping customers navigate industry transformation driven by smart cities, vehicle electrification, digital services, and advanced diagnostics.
Our people are at the heart of that success, delivering solutions that keep businesses running efficiently and customers moving.
We're now looking for a Professional Services Specialist to join our Customer Success team in Florence.
This is an exciting opportunity for someone who enjoys solving technical challenges, working directly with customers, and playing a key role in bringing innovative technology solutions to life.
What You'll Be Doing As a Professional Services Specialist, you'll support customers throughout their implementation journey, helping ensure a smooth transition from solution design through to successful service adoption.
You'll work closely with customers, engineering teams, project managers, and support specialists to deliver high-quality technical solutions and an exceptional customer experience.
Key responsibilities include: Leading customer onboarding, implementation, and deployment activities.
Understanding customer requirements and translating business needs into practical technical solutions.




Configuring and customising products, platforms, and applications to meet customer expectations.
Setting up and maintaining customer laboratories, demo environments, and trade show demonstrations.
Supporting customer User Acceptance Testing (UAT) for new product introductions, enhancements, and ongoing improvements.
Assisting with pilot installations, local deployments, certifications, and technical rollouts.
Delivering customer education, guidance, and system configuration support.
Creating and maintaining technical documentation, operational procedures, and implementation reports.
Supporting Network Operations Centre (NOC) activities, monitoring central applications, and assisting customers with proactive system management.
Managing product localisation activities, including translations, master data, images, and customer-specific customisations.
Contributing to the development of standardised service processes and best practices.
We're looking for someone who combines technical capability with strong communication skills and a customer-first mindset.
You'll ideally have: Experience working with Windows-based IT environments.
Knowledge of .
NET and SQL (advantageous but not essential).




Understanding of the fuel retail, forecourt, or petroleum industry would be beneficial.
Strong spoken and written English skills.
Italian language skills; Spanish would be an additional advantage.
Excellent problem-solving and analytical abilities.
The ability to manage multiple priorities and work effectively under deadlines.
A flexible and adaptable approach to changing environments and customer needs.
Strong interpersonal and customer service skills, including active listening and empathy.
Willingness to travel when required.
Who You'll Work With This role offers significant collaboration across the business.
You'll partner closely with teams including: Engineering Quality Assurance Program Management Customer Support You'll also work directly with customers, third-party suppliers, and colleagues across the wider Gilbarco Veeder-Root and Invenco by GVR network.
Why Join Us?
This is an opportunity to join a global organisation at the forefront of technology innovation within a rapidly evolving industry.
You'll be part of a supportive international team where your expertise will directly contribute to customer success and business growth.
WHO IS INVENCO By GVR Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions.
Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise.
With a diverse set of industry leaders including Orpak, Invenco, Insite360

📌 Professional Services Specialist (Firenze)
🏢 Iveco Group
📍 Firenze