JOIN OUR TEAM AT TERUMO NEURO!
At
Terumo Neuro
, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team
Position:
Customer Service Representative – Italy
Location:
Milan (Hybrid – at least 3 days/week on-site)
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YOUR MISSION:
Process customer orders (direct & consignment) via
SAP HANA ERP
Maintain customer account records & order histories
Support consignment & tender agreements
Monitor inventory, consignment & trunk stock
Manage returns (RGAs, complaints) with global CS & QA teams
Coordinate product returns with European warehouse
Assist customers, sales teams & distributors (availability, order status, deliveries)
Handle inquiries & ensure timely follow-up
Prepare sales reports upon request
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YOUR PROFILE:




? Previous experience in customer service or a recent graduate in the field
? Strong MS Office skills (Word, Excel, Outlook, Teams)
? Ability to multitask & prioritize
? Detail-oriented & responsive
? Excellent communication & phone skills
? Fluent Italy
PREMIO POINTS:
? Experience in high-tech, pharma or medical device industry
? Knowledge of SAP ERP
? Experience supporting direct sales organizations
? Bachelor's degree or Master's degree
? Fluent English
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Ready to make an impact?
Apply now and be part of a dynamic, international team at Terumo Neuro!
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📌 Customer Service Representative – Italy (Varese)
🏢 Terumo Neuro
📍 Varese