Junior Customer Success Specialist
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Milano / Hybrid | Full-time | Apprendistato professionalizzante
WHO WE ARE
At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.
We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.
We believe work should feel like great hospitality: smooth, human, and actually enjoyable.
Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania.
We're growing fast — and that means a lot of new hotels to bring on board, properly.
THE ROLE
We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.
You'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before.
Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.
Here's the thing: the best person for this job has worked in a hotel.
If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks.
That's knowledge we can't teach — everything else, we can.
WHAT WE'RE LOOKING FOR
• Direct hospitality experience — even just 1 year at reception, front office, or guest relations.
This is the part that matters most to us.
• Fluent Italian and English.
Spanish is a strong plus.
• Comfortable teaching and explaining • Organized and reliable — you'll be the single point of contact for dozens of properties • Curious about tech, or at least unafraid of it.




You don't need a technical background; you need to want to understand how things work.
• Proactive: we'll tell you the goal, not every single step • No previous SaaS or Customer Success experience required.
We'll teach you that.
WHAT YOU'LL DO
• Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage • Run training sessions on site and remotely, in Italian, English, and Spanish • Monitor adoption across your accounts and step in before a customer goes quiet • Be the go-to contact for your properties — the person they actually want to call • Collect and structure customer feedback, and bring it to the product team • Spot upsell and expansion opportunities within existing accounts • Help us build the onboarding playbook: you'll shape how we do this, not just execute it
WHAT YOU'LL LEARN
• How a B2B SaaS company works from the inside — product, sales, success • Customer success methodology: onboarding, adoption metrics, retention, expansion • How to read data and turn it into a conversation with a client • Account management and commercial skills that transfer anywhere • How a product gets built, and how customer feedback actually changes it
WHY YOU'LL LOVE WORKING AT CORA
• A real career change.
You know hospitality operations from the inside.
Here you turn that into a tech career — without giving up the part you're good at.
• Real ownership from day one: your accounts, your relationships, your numbers • A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor) • Flexible working setup • Permanent contract at the end of the apprenticeship, and a real career track: Specialist ? Customer Success Manager ? Senior CSM / Account Management.
We promote from within.
• RAL €*****K, based on experience
READY TO START?
If you've worked in a hotel and you've always thought "there has to be a better way to run this" — that's exactly what we're building.
xpavfwm Come build it with us.
Apply now and let's make hospitality smarter, together.

📌 Junior Customer Success Specialist (Lazio)
🏢 Cora Hospitality
📍 Lazio