Role

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Onsite Support Services Engineer

Location

Via Ing. Pilade Riello 5/7, Legnago, Italy (Shopfloor)

Work Model

Onsite

Project Duration

1 Year

Minimum

3 years of relevant experience

Mandatory Skills

Service Desk, End User Services, Field Services, Onsite Support Services

Good-to-Have Skills:

ServiceNow, Meraki, Dell Certification

Languages Required

Native-level Italian and good English communication skills

If you are interested in this opportunity, please share your updated CV along with your expected rate and availability.

Required

Skills, Knowledge & Abilities

Technical Expertise

Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.

Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.

Familiarity with Active Directory and Azure AD object management.

Process & Governance

Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).





Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.

Analytical & Automation

Ability to leverage analytics and automation tools for proactive support and trend analysis.

Competence in identifying process inefficiencies and implementing improvements.

Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.

Effective reporting and documentation capabilities.

Understanding of security protocols, compliance standards, and factory safety requirements.

Preferred Qualifications

Experience in manufacturing IT environments. xrdztoy

Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)

Knowledge of/experience with Cisco Meraki

Knowledge of/experience with Amazon Web Services (AWS)

Service Now ticketing tool experience

Manufacturing domain experience

📌 Onsite Support Services (Legnago)
🏢 Intelligenz IT
📍 Legnago